Terms of Service – Studio Ferrari

Last Updated: 27 June 2025
These Terms apply to all services provided by Serena Ferrari / Studio Ferrari. By accepting a proposal, contract, or service package, you agree to these terms.

1. Definitions

  • Studio Ferrari or we/us: Serena Ferrari, independent digital strategist based in the UK.

  • Client or you: the person or organisation requesting our services.

  • Services: any work we deliver (e.g. websites, campaigns, consulting, event support).

  • Deliverables: the final outcomes delivered to the client (e.g. website, strategy, content).

  • Proposal: the written agreement outlining scope, pricing, and timeline.

  • Agreement: the combination of the approved Proposal and these Terms of Service.

2. Engagement & Timeline

  • Work begins only after written confirmation of the Proposal and, where applicable, a deposit.

  • We will respect all agreed deadlines, but timelines may shift if content, materials, or feedback are delayed.

  • If a project is inactive for 30+ days due to client delay, additional charges may apply or the project may be closed.

3. Fees & Payment

  • Prices are stated in the Proposal and quoted in EUR (€) or GBP (£), excluding VAT if applicable.

  • Payments are accepted via bank transfer or Stripe.

  • Final payment is required before handover or website launch.

  • Late payments may result in service suspension and are subject to 4% annual interest.

4. Intellectual Property

  • You retain full rights to final deliverables once the full payment is received.

  • I retain rights to use any frameworks, templates, design systems, or internal tools used in delivery.

  • Unless agreed otherwise, I may feature the project in my portfolio or case studies.

5. Responsibilities

  • You agree to provide timely access to materials, images, and feedback.

  • If you delay agreed inputs or approvals by more than 15 working days, your timeline and costs may be affected.

  • If the project includes events or live services, it is your responsibility to obtain necessary permits or licenses (e.g. music, safety, GDPR).

6. Cancellations & Refunds

  • You can cancel a project at any time in writing. You will be invoiced for any work completed to date.

  • If a deposit was paid but no work has started, a partial refund may be issued (minus preparation or admin costs).

7. Limitation of Liability

  • I am not liable for indirect or consequential loss (e.g. lost revenue or third-party platform failures).

  • My maximum liability is always limited to the total fees paid for the project.

8. Privacy & Data Protection

  • Your data is handled in line with UK and EU GDPR.

  • I do not share your data with third parties unless explicitly required and agreed.

  • Use of external platforms (e.g. Google, Squarespace, Zapier) also falls under their privacy terms.

9. Governing Law

  • These Terms are governed by UK law.

  • Any disputes will first be addressed informally. If unresolved, they will be handled by UK courts.

10. Contact

Studio Ferrari – Serena Ferrari
📍 Warlingham, UK | 🌐 www.serenaferrari.co.uk
📩 info@serenaferrari.co.uk